Cirikes Privacy Policy — Your Data, Your Rights

01 Introduction

Cirikes ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes how Cirikes collects, uses, stores, and protects your personal data when you access the Cirikes website, mobile application, or any related services.

We understand that privacy is not just a legal requirement — it's a matter of trust. When you create a Cirikes account and share your personal information with us, you're trusting us to handle it responsibly. We take that responsibility seriously, and this policy is our commitment to transparency about exactly how we do that.

This policy applies to all personal data collected by Cirikes, regardless of how you access the platform — whether through a desktop browser, mobile browser, or the Cirikes app. It covers data collected during registration, during gameplay, during financial transactions, and through your general use of the platform.

If you have any questions about this Privacy Policy or how Cirikes handles your data, please contact us at [email protected]. We're always happy to explain anything that isn't clear.

02 Data We Collect

Cirikes collects only the personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect include:

Cirikes does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

03 How We Collect Your Data

Cirikes collects your personal data through several channels, all of which are clearly associated with your use of the platform:

• Direct registration: When you create a Cirikes account, you provide your name, email address, phone number, and date of birth directly to us.
• Account activity: As you use Cirikes — placing bets, making deposits, withdrawing funds, or contacting support — we record the data associated with those activities.
• Payment processing: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive transaction confirmation data from the payment provider.
• Automated technologies: Cirikes uses cookies, log files, and similar tracking technologies to collect technical and usage data automatically when you access the platform.
• Identity verification: If you are asked to verify your identity, you may submit documents such as a national ID card or passport. This data is collected and processed securely.
• Customer support: When you contact the Cirikes support team via live chat or email, we retain records of those communications.

04 How We Use Your Data

Cirikes uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways we use your data are:

• Account management: To create and maintain your Cirikes account, verify your identity, and manage your account settings.
• Transaction processing: To process your deposits and withdrawals accurately and securely via your chosen payment method.
• Security and fraud prevention: To monitor your account for suspicious activity, detect fraud, and protect both you and the Cirikes platform from misuse.
• Legal compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable legal obligations.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Platform improvement: To analyse how players use Cirikes and make improvements to the platform, games, and user experience.
• Marketing communications: To send you promotional offers and updates about Cirikes — but only if you have opted in to receive them. You can opt out at any time.

Cirikes processes your data on the legal bases of contractual necessity (to provide the service you signed up for), legal obligation (to comply with applicable laws), legitimate interests (to protect the platform and improve the service), and consent (for marketing communications).

05 Sharing Your Data

Cirikes does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

• Payment providers: bKash, Nagad, Rocket, and other payment processors receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity as required by our compliance obligations.
• Game providers: Game software providers may receive anonymised gameplay data to support game functionality and fairness auditing.
• IT and security providers: Companies that provide hosting, cybersecurity, and platform infrastructure services to Cirikes may have access to data as part of their service delivery.
• Legal and regulatory authorities: Cirikes may be required to disclose your data to law enforcement, regulatory bodies, or courts if required by law or in response to a valid legal request.

06 Cookies and Tracking Technologies

Cirikes uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cirikes uses the following types of cookies:

• Essential cookies: These are required for the Cirikes platform to function. They keep you logged in, maintain your session, and enable core features. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help us understand how players navigate the Cirikes platform — which pages are visited most, where players spend time, and where they encounter issues. This data is used in aggregate and anonymised form.
• Security cookies: These help Cirikes detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: These remember your settings and preferences, such as your language selection or display preferences, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Cirikes platform. Cirikes does not use third-party advertising cookies or tracking pixels for external ad networks.

07 Data Retention

Cirikes retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data and the legal basis for retaining it:

• Account data: Retained for the duration of your account and for up to five years after account closure, in line with standard AML and KYC record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years to comply with financial regulations.
• Support communications: Records of customer support interactions are retained for up to two years.
• Technical and usage data: Log files and usage data are typically retained for up to twelve months, after which they are anonymised or deleted.

When data is no longer required and there is no legal obligation to retain it, Cirikes securely deletes or anonymises it. You can request early deletion of your data by contacting us at [email protected], subject to any legal retention requirements that may apply.

08 Data Security

Cirikes implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Cirikes platform.
• Encrypted storage of sensitive data, including passwords (which are hashed and never stored in plain text) and payment information.
• Strict access controls ensuring that only authorised Cirikes personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the Cirikes platform infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Continuous monitoring for suspicious activity, including automated alerts for unusual login patterns or transaction behaviour.

While Cirikes takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Cirikes will notify affected players promptly and take immediate steps to contain and remediate the breach.

09 Your Privacy Rights

As a Cirikes player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected]:

Cirikes will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are disclosing or modifying data only to the account holder.

10 Children's Privacy

The Cirikes platform is strictly for adults aged 18 and over. Cirikes does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Cirikes or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, Cirikes will promptly investigate, close the account, and delete all associated personal data. We take underage access extremely seriously and have age verification measures in place at registration to prevent it.

11 Changes to This Privacy Policy

Cirikes may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, Cirikes will make reasonable efforts to notify registered players via email or an in-platform notification. However, it is your responsibility to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of the Cirikes platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using Cirikes and may request account closure by contacting our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Cirikes handles your personal data, please get in touch with us. Our team is available around the clock to help.

• Email: [email protected]
• Live Chat: Available from your account dashboard after login
• FAQ: Visit our FAQ page for answers to common questions

For data rights requests — such as access, rectification, or erasure — please email us with the subject line "Data Rights Request" and include your registered email address so we can locate your account. We aim to respond to all data rights requests within 30 days.